Reference

How We Keep Your Account Information Safe

Your privacy is built into how we run welcom hk. When you open an account in Medan or anywhere in Indonesia, your personal data and payment details —…

Encrypted account dataDANA, OVO, GoPay, QRIS safeYour privacy controls
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welcom hk How We Keep Your Account Information Safe
REACH US ANYTIME

Contact Us About Your Privacy

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our team responds to privacy questions in seconds during lobby hours, seven days a week.

Email Support

Send a detailed privacy request to [email protected]. We reply within 24 hours with next steps for data access, correction or deletion.

Account Settings

Visit Settings > Privacy inside the lobby to review your data permissions, update your contact details, and control marketing emails instantly.

HOW WE PROTECT YOU

Our Data Security and Retention Practices

Encryption & Storage

All account and payment data travels over HTTPS and sits in encrypted databases. Your DANA, OVO, GoPay and QRIS transaction records are tagged with session tokens so only you can retrieve them.

Cookies & Tracking

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track page load speed and crash reports so we can fix issues faster. You can disable non-essential cookies in your browser settings anytime.

Data Retention

We keep your account data as long as it is active. After closure, personal details are deleted within 90 days unless local law requires longer retention for tax or anti-fraud purposes.

Account Security

Your login password is hashed, never stored in plain text. If you forget it, we verify your identity via email or phone before issuing a reset link that expires in 30 minutes.

Third-Party Sharing

We share data with payment processors (DANA, OVO, GoPay and QRIS partners) only to complete your transactions. Game studios receive anonymised stats about slot-feature performance and table traffic.

Your Rights & Requests

You can request a copy of your data, ask us to correct inaccuracies, or close your account anytime via Settings or [email protected]. Requests are processed within 14 days.

Frequently Asked About Your Data

We collect your full name, date of birth, phone number, email, home address and banking details (account number or e-wallet ID for DANA, OVO, GoPay or QRIS). We also log your device type, browser and IP address for security and fraud prevention. This data is required to process deposits, withdrawals and tax compliance.

Transaction records are kept for 18 months after each deposit or withdrawal for settlement and audit purposes. After that, payment details are securely deleted unless local law requires extended retention. Your DANA, OVO, GoPay and QRIS tokens are re-encrypted on each login for added safety.

Yes. Go to Settings > Privacy in the lobby or email [email protected] with a data access request. We send a full export of your profile, transaction history, device logs and gameplay activity within 14 days in a readable format.

No. We do not sell personal data to marketers or data brokers. We share anonymised gameplay trends with game studios (slot-feature hit rates, table popularity, region preferences) to help them improve their titles for Indonesia players.

Open Settings > Account > Close Account and confirm your request. Your profile is deactivated instantly and all personal data deleted within 90 days. Transaction records needed for tax compliance are retained where local law requires; we notify you of any retained entries.

Session cookies keep you logged in. Functional cookies remember your language and lobby layout. Analytics cookies measure page speed and crashes to help us fix issues. You can disable non-essential cookies in your browser settings; we will not block your access, but some features may load slower.

We send a password reset link to your registered email. The link expires in 30 minutes for security. If you do not recognise the request, do not click it; contact [email protected] immediately and we will review your account for unauthorised access attempts.

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